Uchechi Favour Hyginus
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About Me
I provide technical support and cloud solutions that help businesses resolve issues quickly, maintain stable systems, and deliver reliable user experiences.
Technical Support & Cloud Support Specialist.
Delivering Technical Support and Cloud Solutions withReal-World Experience
- Website: ucfavourcloud.com
- Phone: +234 703030 6473
- City: Lagos, Nigeria
- Degree: Bachelor
- Email: ucfavour23@gmail.com
- Freelance: Available
I am Uchechi Favour Hyginus, a Technical Support and Cloud Support professional focused on helping users and businesses solve technical problems efficiently. I have hands-on experience working with AWS services such as IAM, VPC, EC2, and S3, where I have built and deployed real-world cloud projects including secure identity management, virtual network architecture, and a live portfolio website. With a strong background in customer support and project coordination, I am skilled in troubleshooting issues, managing tickets, and delivering clear, user-focused solutions. I combine technical knowledge with communication and problem-solving skills to ensure reliable and structured support. I am passionate about cloud technology, technical troubleshooting, and continuously improving my skills through practical projects and real-world experience.
Projects Delivered
Designed and deployed AWS cloud solutions including IAM setup, VPC architecture, and website hosting.
Hands-on Labs Completed
Built practical experience using AWS Skill Builder and real-world labs focused on cloud security, networking, and system configuration.
Technical Practice Hours
Dedicated time to troubleshooting, cloud deployments, and improving system performance through consistent hands-on work.
Tools & Platforms Used
Experience working with AWS, Zendesk, ClickUp, Trello, Asana, and other tools to support users and manage workflows.
Skills
I combine technical support experience with hands-on cloud knowledge to troubleshoot issues, manage systems, and support users effectively. Below is a clear view of my technical strengths and the core skills I bring to customer and technical support roles.
Technical Skills
Core Skills
Resume
My background combines customer support, technical support, cloud training, and project coordination. Through hands-on learning and real projects, I have built practical experience in troubleshooting, AWS cloud services, documentation, and supporting users effectively.
Summary
Uchechi Favour Hyginus
Cloud Support Engineer / Technical Support
- Ojo, Lagos, Nigeria
- +2347030306473
- ucfavour23@gmail.com
Education & Training
B.Ed. in Guidance and Counselling
2022 - Present
Lagos State University, Nigeria
Pursuing a degree in Guidance and Counselling while building strong communication, problem-solving, and interpersonal skills that support technical support and project coordination.
Certificate in Project Management & Project Coordination
2023
Digital Business School, London
Completed training in project management and digital work processes, with focus on planning, coordination, task management, and project execution.
IT Support Fundamentals Certificate
2023
Digital Witch Support Community
Gained foundational knowledge in IT support, troubleshooting, software support, and customer service.
Cloud Computing Training
2025
Digital Witch Support Community
Completed hands-on cloud training focused on AWS fundamentals, Identity and Access Management (IAM), and basic cloud architecture implementation.
Cloud Computing Training
2026
Torilo Academy, Ikeja
Expanded practical cloud skills through project-based learning, including AWS services, virtual network setup, deployment, and secure cloud solutions.
Professional Experience
Technical Support
2025 - Present
Digital Witch Community
- Completed AWS IAM, Identity Center, and Organizations setup with SSO and MFA configuration.
- Designed and deployed a virtual network architecture using AWS VPC.
- Built and deployed a personal portfolio website on AWS S3.
- Strengthened hands-on skills in troubleshooting, cloud deployment, and documentation.
IT Support / Project Coordination
2023 - 2025
Digital Witch Support Community & Nearers.com
- Provided IT support and troubleshooting for users across software and CRM platforms.
- Managed multiple project tasks while working under pressure and meeting deadlines.
- Documented processes and coordinated teams to keep projects organized.
- Used tools such as ClickUp, Trello, Asana, and Monday.com for task tracking and collaboration.
Customer Support & Administrative Support
2023 - Present
Elbe Pharm
- Respond to customer inquiries and provide clear support on products and services.
- Handle complaints and follow up on issues to ensure customer satisfaction.
- Support daily administrative tasks and maintain organized records.
- Communicate clearly with customers and team members to ensure smooth operations.
Cloud Projects Portfolio
I build and document real-world cloud solutions using AWS, focusing on deployment, security, automation, and troubleshooting.
Services
I provide reliable technical support, cloud support, and project coordination to help businesses resolve issues faster, maintain smooth operations, and work more efficiently.
Technical Support
Troubleshoot system and software issues, support users clearly, and provide dependable solutions that keep daily operations running smoothly.
Cloud Support (AWS)
Support AWS environments using services such as IAM, EC2, S3, and VPC to maintain secure, reliable, and organized cloud systems.
AWS IAM & Access Management
Set up and manage user access, groups, and permissions to improve security and support structured identity management.
Helpdesk & Ticket Support
Handle support requests through structured ticket management, clear follow-up, and organized issue resolution to improve user experience.
Project Coordination
Coordinate tasks, manage workflows, and support teams using tools like ClickUp, Trello, and Asana to keep projects organized and on track.
Customer Support
Provide professional support across customer touchpoints, resolve inquiries calmly, and help users feel heard, supported, and valued.
Testimonials
Hear what people say about my work and dedication in cloud computing, IT support, and tech projects.
"Uche Favour is highly knowledgeable and professional in cloud computing and IT support. She communicates clearly and delivers results efficiently."
Ekwutosinam Cynthia Okey
Account & Customer Success Manager
"Working with Favour was an excellent experience. Her dedication and problem-solving skills are top-notch."
Charlse Ugwu
Project Manager
“Working with Favour was a pleasure—her technical knowledge and problem-solving skills significantly improved our IT operations.”
Smart (Chukwunonso) Agbawo
Devops Engineer
"Favour brings energy, precision, and creativity to every project. Highly recommended for tech and IT support tasks."
Emmanuel Enamejewa
Cyber Security
“Favour’s attention to detail and proactive approach made our cloud projects seamless. She consistently delivers beyond expectations.”
Michael Brown
Freelancer
Contact
Have a project or question? I’d love to hear from you. Reach out anytime!
Address
Ojo Lagos,Nigeria NG 102101
Call Us
+234 703030-6473
Email Us
ucfavour23@gmail.com