I'm a
I help teams troubleshoot user issues, document technical workflows, and build AWS projects with clear infrastructure, security, and deployment evidence.
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I support users, troubleshoot technical issues, and build documented AWS projects that show practical cloud operations skills.
AWS, Linux, monitoring, documentation, and user-focused technical support.
I am a Technical Support and Cloud Support professional with experience in customer support, ticket handling, documentation, project coordination, and practical AWS implementation.
My portfolio includes AWS three-tier application hosting, VPC networking, private EC2 and RDS tiers, Application Load Balancers, IAM, S3 website hosting, CloudWatch monitoring, SNS alerting, Terraform infrastructure, Ansible configuration management, Ubuntu operations, Docker, and CI validation.
I bring a support mindset to cloud work: clear communication, evidence-based troubleshooting, organized handover notes, and reliable follow-up.
Projects Delivered
Designed and deployed AWS cloud solutions covering three-tier applications, IAM, VPC, EC2, RDS, ALB, S3, CloudWatch monitoring, alerting, and load-balanced Ubuntu platforms.
Hands-on Labs Completed
Built practical experience using AWS Skill Builder and real-world labs focused on cloud security, networking, and system configuration.
Technical Practice Hours
Dedicated time to troubleshooting, cloud deployments, and improving system performance through consistent hands-on work.
Tools & Platforms Used
Experience working with AWS, Zendesk, ClickUp, Trello, Asana, and other tools to support users and manage workflows.
A practical support and cloud operations skill set built around troubleshooting, AWS services, Linux systems, documentation, and user communication.
AWS EC2, S3, IAM, VPC, CloudWatch, SNS, Application Load Balancer, Auto Scaling, RDS MySQL, NAT Gateway, Terraform, Ansible.
Ubuntu server support, Bash scripts, NGINX, systemd checks, log cleanup, Docker, Ansible playbooks, deployment validation.
CloudWatch alarms, health checks, dashboard evidence, incident visibility, root-cause investigation, support handover.
Ticket handling, user support, issue triage, clear escalation notes, follow-up, and customer communication.
Deployment guides, runbooks, screenshots, validation records, troubleshooting notes, and process documentation.
Zendesk, ClickUp, Trello, Asana, Monday.com, Git, GitHub, GitHub Actions, and structured task coordination.
My background combines customer support, technical troubleshooting, AWS cloud projects, Linux operations, application deployment, and project coordination. I focus on solving issues clearly, documenting technical work, and supporting reliable cloud environments.
Cloud Support Engineer / Technical Support
Lagos State University, Nigeria
Pursuing a degree in Guidance and Counselling while building strong communication, problem-solving, and interpersonal skills that support technical support and project coordination.
Digital Business School, London
Completed training in project management and digital work processes, with focus on planning, coordination, task management, and project execution.
Digital Witch Support Community
Built foundational IT support skills across troubleshooting, software support, customer communication, and structured issue handling.
Digital Witch Support Community
Completed hands-on cloud training focused on AWS fundamentals, IAM, access management, and cloud architecture implementation.
Torilo Academy, Ikeja
Expanded practical cloud skills through project-based work covering AWS services, virtual networking, deployment, monitoring, and secure cloud operations.
Digital Witch Community
Digital Witch Support Community & Nearers.com
Elbe Pharm
Practical AWS and Linux operations projects with infrastructure, monitoring, automation, secure application architecture, troubleshooting evidence, and clear deployment documentation.
MedCare needed a secure appointment workflow with public access but protected application and database tiers. I built a three-tier AWS platform with Terraform, ALB, private EC2, private RDS MySQL, Docker, Flask, CI, and deployment evidence.
MedCare needed operational visibility for Ubuntu servers supporting internal healthcare apps. I built a dashboard, alerting workflow, automated checks, and support evidence trail.
NovaRetail needed a resilient monitoring app platform as internal usage increased. I built load-balanced Ubuntu infrastructure with Auto Scaling, health checks, and CloudWatch monitoring.
Focused AWS labs arranged by capability, showing the building blocks behind the larger application and operations projects.
Provisioned an AWS EC2 web server with Terraform, generated SSH access, opened controlled HTTP/SSH access, configured NGINX with Ansible, and verified the live endpoint in a browser.
View deployment evidence
Designed a secure AWS network foundation with subnet separation, route tables, internet gateway access, and security group controls.
View network build
Configured IAM users, groups, roles, MFA, and permission boundaries to demonstrate least-privilege access management.
View access controls
Centralized account structure and access governance with AWS Organizations and Identity Center for cleaner administrative control.
View governance setup
Published a static website on S3 with bucket policy configuration, public access validation, and deployment screenshots.
View hosting setup
Created clear build notes, screenshots, validation steps, and troubleshooting records for technical handover and support review.
View documentationI provide reliable technical support, cloud support, and project coordination to help businesses resolve issues faster, maintain smooth operations, and work more efficiently.
Troubleshoot system and software issues, support users clearly, and provide dependable solutions that keep daily operations running smoothly.
Support AWS environments using services such as IAM, EC2, S3, and VPC to maintain secure, reliable, and organized cloud systems.
Set up and manage user access, groups, and permissions to improve security and support structured identity management.
Handle support requests through structured ticket management, clear follow-up, and organized issue resolution to improve user experience.
Coordinate tasks, manage workflows, and support teams using tools like ClickUp, Trello, and Asana to keep projects organized and on track.
Provide professional support across customer touchpoints, resolve inquiries calmly, and help users feel heard, supported, and valued.
A support-first approach to cloud work: clear communication, organized evidence, and practical troubleshooting.
I document checks, screenshots, logs, and validation steps so issues can be reviewed and handed over clearly.
My projects show working cloud scenarios across access management, networking, monitoring, hosting, and automation.
I combine technical investigation with calm communication, structured follow-up, and clear next steps for users and teams.
Open to cloud support, technical support, helpdesk, and junior cloud operations opportunities.
Lagos, Nigeria
+234 703 030 6473
ucfavour23@gmail.com